Privacy policy

We collect the following types of information when you use our Services:

1.1 Personal Information

When you register an account, purchase a course, subscribe to a membership, or contact us, we may collect the following personal information:

• Name

• Email address

• Phone number

• Billing information (if making a purchase)

• Account credentials

• Profile details
  
  

1.2 Non-Personal Information

We may collect non-personal data such as:

• Browser type and version

• Device type and operating system

• IP address and geolocation (approximate)

• Referring website or service

• Usage patterns and engagement statistics
  
  

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to enhance your experience. Cookies help us recognize repeat visitors, improve security, and analyze usage trends. For more details, please see our Cookie Policy.

We use the information collected for the following purposes:

1. Service Provision: To create and manage user accounts, provide course access, and process payments.

2. Communication: To send transactional emails, respond to inquiries, and provide customer support.

3. Marketing & Promotions: To inform users about new courses, special offers, and other relevant updates.

4. Analytics & Improvements: To monitor usage trends, improve course content, and enhance website functionality.

5. Security & Fraud Prevention: To detect and prevent unauthorized access, fraudulent activities, and violations of our Terms of Service.

We do not sell or rent your personal data. However, we may share information in the following situations:

3.1 Service Providers and Third-Party Processors

We may share data with third-party vendors who assist with payment processing, hosting, analytics, customer support, and email communications. These providers include:

• Payment processors (e.g., Stripe, PayPal)

• Web hosting services

• Analytics tools (e.g., Google Analytics)

• Customer support platforms

All third-party service providers are contractually required to protect user data and process it only for specified purposes.

3.2 Legal Compliance and Protection

We may disclose user information if required by law or if we believe such disclosure is necessary to:

• Comply with legal obligations.

• Protect the rights, property, or safety of BeeWise and our users.

• Prevent fraud, security breaches, or harmful activities.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve disputes. The retention periods for different types of data are as follows:

• User accounts: Retained as long as the account is active.

• Billing information: Retained for up to 7 years for tax and compliance purposes.

• Support inquiries: Retained for 12 months after resolution.

• Cookies and analytics data: Retained for up to 24 months unless manually deleted.

If you request account deletion, we will permanently erase your data unless legally required to retain it.

If you are located outside the European Economic Area (EEA), your personal data may be transferred to and processed in other countries, including the United States. We use standard contractual clauses and other safeguards to ensure data protection when transferring information internationally.

If you are in the EEA or certain other jurisdictions, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Request corrections to inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Restrict Processing: Request limited processing of your data.

• Right to Object: Object to data processing for direct marketing purposes.

• Right to Data Portability: Request a copy of your data in a structured format.

To exercise these rights, email info@beewise.ee with "Privacy Request" in the subject line.

We implement technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure encryption of sensitive data.

• Regular security audits and vulnerability scans.

• Access restrictions to personal data within our organization.

While we take security seriously, no online platform can guarantee absolute security. Users are encouraged to protect their account credentials.

BeeWise does not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we discover that a child has provided personal information without consent, we will delete it immediately. Parents may contact us at info@beewise.ee to request data removal.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or service improvements. If significant changes are made, we will notify users via email or through a notice on our website (news section).

Continued use of our Services after an update constitutes acceptance of the revised Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy or your personal data, contact us at:

📧 Email: info@beewise.ee
📍 Address: BeeWise Innovations OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia